Hello! I'm Bofus - do you have any questions?

All questions and answers

BOFA takes the waste. But where do I hand in my used tyres? Can they have rims on them? What do I do with the half a can of paint that was left over?

We have collected the most frequently asked questions here. Click and see the answer.

At the bottom of the page, we have a direct email to BOFA's waste experts if you can't find the answer on the page.

Frequently asked questions

How to report a missing emptying
1. Enter address
  Log in WITH WASTE with MyID and enter your address in the address field.
  The system will automatically suggest possible addresses.
2. Confirm address
  Select your address from the drop-down menu and then click "Next".
3. Start the review
  Click on the "Registration." to the right of "Is your waste not collected or do you have a damaged bin?"
4. Select container
  Set of tick next to the container that the deviation is about. Then click on "Next".
5. Specify the complaint
  Under the "Complaints" section, put tick at "Container not emptied".
  In the comment field, please write which container has not been emptied.
  If you wish, you can attach an image.
  Click on the "Next" to continue.
6. Enter contact details
  Fill in your contact details so we can contact you if needed. Then click on "Next".
7. Check and submit
  You will now see a summary of the information you have entered. Check that everything is correct. When you are ready, click on "Submit".
  Your enquiry will then be sent to us.
8. Correct information if necessary
  If you notice any errors along the way, you can click "Previous" to go back and correct previously entered information.
Windproof your waste containers
You can prevent your bins from tipping over or becoming misshapen when it's windy by following these tips:
- Wrap a chain or rope around the bins to keep them in place.
- Make sure the locking mechanism is an easily accessible carabiner. Knots and similar locking systems hinder the waste collector's work.
- Only use the windscreen when it's windy.
Video example of wind protection:
How to report a damaged container
1. Enter address
  Log in WITH WASTE with MyID and enter your address in the address field.
  The system will automatically suggest possible addresses.
2. Confirm address
  Select your address from the drop-down menu and then click "Next".
3. Start the review
  Click on the "Registration." to the right of "Is your waste not collected or do you have a damaged bin?"
4. Select container
  Set of tick by the container that the deviation is about and click "Next".
5. Specify the complaint
  Under the "Complaints" section, put tick at "Defective container or handle (elaborate in comment field)".
  In the comments section, please describe the damage.
  If you wish, you can attach an image.
  Click on the "Next" to continue.
6. Enter contact details
  Fill in your contact details so we can contact you if needed. Then click on "Next".
7. Check and submit
  You will now see a summary of the information you have entered. Check that everything is correct. When you are ready, click on "Submit".
  Your enquiry will then be sent to us.
8. Correct information if necessary
  If you notice any errors along the way, you can click "Previous" to go back and correct previously entered information.

Waste tariffs for businesses

All prices and government taxes are exclusive of VAT and valid for 2025/2026.

Surcharge for mis-sorted waste
The surcharge applies to the delivery of waste for incineration and landfill

Type	Device	2025	2026
Other tariffs
Mis-sorted waste (that has been unloaded), Start-up fee	fee in DKK.	700	742
Sorting fee per commenced 15 min.	fee in DKK.	120	127
Business fee Recycling centre
Craft businesses and landscapers (industry code)
All of them	DKK / per visit		100
0-2 employees	kr./year	3.403
3-9 employees	kr./year	10.209
10-19 employees	kr./year	17.014
20-49 employees	kr./year	23.820
50- employees	kr./year	34.028
Other companies
All of them	DKK / per visit		25
0-4 employees	kr./year	972
5-19 employees	kr./year	1.973
20 employees	kr./year	2.944
Waste to landfill incl. government tax
Waste suitable for landfill	kr./tonne	1.450	1.537
Eternit sheets	kr./tonne	1.450	1.537
PCB-containing waste	kr./tonne	1.450	1.537
Slam	kr./tonne	1.450	1.537
Heavy metal/chemical contaminated soil and sweeping waste (analysis documentation)	kr./tonne	1.450	1.537
Asbestos, not highly dusty	kr./tonne	1.450	1.537
Fishing nets and trawls	kr./tonne	1.450	1.537
Impregnated wood	kr./tonne	1.500	1.590
Soft PVC	kr./tonne	1.725	1.829
Soil for the mapping site
Slightly contaminated soil (requires documentation)	kr./tonne	140	148
Land for mapping site, deposit	kr./tonne	115	122
Lightly oil contaminated soil for cleaning, incl. state tax <= 40 mg/kg PAH, 400 mg/kg lead and 300 mg/kg total CO.	kr./tonne	560	594
Heavily oil-contaminated soil for cleaning, incl. state tax > 40 mg/kg PAH, 400 mg/kg lead and 300 mg/kg total CO.	kr./tonne	1.100	1.166
Waste to energy utilisation:
Waste suitable for incineration, incl. waste heat tax	kr./tonne	916	971
Waste suitable for incineration for shredding, incl. waste heat charges	kr./tonne	1.150	1.219
Source separated organic household waste	kr./tonne	835	885
Clinical hazardous waste, full loads	kr./tonne	650	689
Clean soil and natural stone for backfill areas
Rønne and Klemensker, by weight	kr./tonne	25	27
Waste for recycling
Baling paper and cardboard	kr./tonne	364	386
Source separated paper and cardboard	kr./tonne	411	436
Paper and cardboard for sorting	kr./tonne	572	606
Paper for security shredding	kr./tonne	926	982
Source separated plastic	kr./tonne	510	541
Mixed plastics	kr./tonne	3.180	3.371
Large plastic/hard plastic	kr./tonne	3.180	3.371
BigBags	kr./tonne	100	106
Flat glass	kr./tonne	120	127
Plaster of Paris	kr./tonne	737	781
The above waste for recycling is delivered to BOFA's Recycling Centre in Vestermarie.
Garden waste
Garden waste including tree stumps (up to 80 cm in diameter measured on the stem)	kr./tonne	300	318
Tree impacts over 80 cm in diameter	kr./tonne	830	880
Waste for recycling
Rigid PVC	kr./tonne	3.800	4.028
Pure wood	kr./tonne	750	795
Tyres	kr./tonne	1.027	1.200
Bricks for recycling	kr./tonne	602	602
Flamingo	kr./tonne	625	625
Glass/bottles	kr./tonne	250	265
Glass/metal mixed	kr./tonne	550	583
Glass incl. frames	kr./tonne	510	541
Sanitation	kr./tonne	1.165	1.165
The above waste for recycling is delivered to BOFA's waste treatment centre in Rønne.
Waste oil delivered in tankers	kr./tonne	1.750	1.855
Hazardous waste
Hazardous waste, route collected	kr./kg	18	19
The above waste must be delivered to BOFA's transfer station on Almegårdsvej in Rønne.
Compost
Compost	kr./tonne	0	0
Clean building materials for crushing
Pure unreinforced concrete	per tonne	67	71
Clean normal reinforced concrete, reinforcement max Ø 10 mm	kr./tonne	67	71
Clean heavily reinforced concrete, reinforcement over Ø 10 mm	kr./tonne	146	155
Pure brick	kr./tonne	67	71
Mixed concrete, brick, natural slate, granite, sandstone etc.	kr./tonne	67	71
Clean asphalt	kr./tonne	399	500
Clean asphalt with chippings and/or 0/25 mm	kr./tonne	399	500
In order to purchase crushed chunks, the delivery address must be provided. BOFA must then inform our supervisory authority, which may visit the address to check the purity of the material. We can only sell crushed asphalt if the recipient can present a licence.
Sale of crushed recycled materials
Asphalt 35/150 mm	kr./tonne	45	48
Asphalt 0/35 mm	kr./tonne	60	64
Concrete o/170 mm	kr./tonne	35	37
Mixed brick/concrete o/170 mm	kr./tonne	35	37
Mixed brick/concrete o/500 mm	kr./tonne	25	27
Other grades by appointment.
Clinical hazardous waste
Visit incl. pick-up of 1 bag	kr./piece.	138	146
Collection per subsequent bag	kr./piece.	50	53
Kanyleboks	kr./piece.	50	53
Large swath bucket (10 litres)	kr./piece.	75	80
Small swath bucket (5 litres)	kr./piece.	62	66
Buying containers from BOFA
Steel barrel 216 L	kr./piece.	215	300

BOFA's organisation
BOFA's organisation is illustrated in the organogram above.

The day-to-day running of BOFA is handled by the management team, which consists of the director and three department heads.

The three department managers have the following responsibilities:
- CFO: Responsible for finance and administration.
- Operations Manager: Responsible for the energy plant, recycling centre, environments and bottle bells as well as internal and external logistics.
- Environmental and Project Manager: Responsible for the project department, recycling centres, hazardous waste transfer station, landfill, reception control and scales.
The Operations Manager and the Environment and Project Manager each have two specialised coordinators who ensure daily and professional contact with employees in their respective areas.

BOFA's User Council meets twice a year. The council acts as an advisory body without decision-making power. This means that the User Council cannot make decisions about BOFA's tariffs or services, for example.

Any issues in day-to-day operations are clarified between BOFA's management team and the centre manager in BRK Environment, Planning and Culture and the Environment and Business Committee (MEU).

Waste plans, regulations and similar are prepared in co-operation with the Environment and Business Committee.

BOFA's highest authority is the municipal council.
What happens with hazardous waste

Hazardous waste collection at BOFA of STENA Recycling (located on Funen), sorting the waste. Some is separated and recycled, such as spray cans, while others are destroyed by incineration, such as pesticides.
What's happening with Small Electronics

The fraction is covered by producer responsibility legislation. BOFA is therefore only responsible for the collection and short-term storage of the fraction. The producer, or company (Elretur, H. J. Hansen) hired by the manufacturer is responsible for the reuse, recycling, recovery or disposal of the fraction after collection/storage.
What happens with Textile Waste

Textile waste is pre-sorted and stored in Rønne. From here it is sent to WastePlus in Næstved, where it is finely sorted and forwarded for reuse, recycling or recovery.
What happens with food waste

After short-term storage at Fugato in Balka, the food waste is sent by lorry to Gemidan in Ølstykke, where it is bio-gasified. The plastic bags in which the waste is delivered are sorted out on arrival at the plant on Zealand.

The biogas is used to produce heat and electricity. The residual product is used by agriculture as bio-compost.
What happens with Food & Beverage cartons

As of 1 October 2025, the fraction is covered by producer responsibility legislation. BOFA is then only responsible for the collection and baling of the fraction.

The producer, or a company hired by the producer, is responsible for ensuring that the fraction is recycled or reused after collection/balling.
What's happening with Plast

As of 1 October 2025, the fraction is covered by producer responsibility legislation. BOFA is then only responsible for the collection and baling of the fraction.

The producer, or a company hired by the producer, is responsible for ensuring that the fraction is recycled or reused after collection/balling.
What happens with glass

As of 1 October 2025, the fraction is covered by producer responsibility legislation. BOFA is then only responsible for the collection and packaging of the fraction.

The producer, or a company hired by the producer, is responsible for ensuring that the fraction is recycled or reused after collection/balling.

All questions and answers

Frequently asked questions

How to report a missing emptying

Windproof your waste containers

How to report a damaged container

Waste tariffs for businesses

BOFA's organisation

What happens with hazardous waste

What's happening with Small Electronics

What happens with Textile Waste

What happens with food waste

What happens with Food & Beverage cartons

What's happening with Plast

What happens with glass