All questions and answers

If you experience challenges using the self-service, you have the following options:

• Try direct access: You can try to access the self-service directly via this link (note that you are leaving this website).

• Use our app: If you prefer to use self-service on your smartphone, you can also try our app Waste portal.

If your address does not appear in the self-service, it may be because there are no waste containers registered at the address. This may be the case if you share waste containers with other households.

How to find information about emptying communal bins:

• Check the address where the bins are located.
• If the bins are not associated with a specific address, the information is typically found under the household with the lowest house number among the closest households.

Still having problems?
If you still cannot find the relevant address, please contact BOFA: mail@bofa.dk

1. Enter your address in the drop-down menu at the bottom of the page. Note that the system will automatically suggest possible addresses.
2. Select your address.
3. Click the "Next" button.
4. Under "Download a PDF calendar of empties at your address", click on the button with the desired year.

1. Enter address
   Fill in the address field in the drop-down menu at the bottom of the page. The system will automatically suggest possible addresses.
2. Confirm address
   Select your address from the drop-down menu and then click "Next".
3. Start the review
   Click on the "Registration." to the right of "Is your rubbish not picked up?"
4. Select container
   Set of tick next to the container that the deviation is about. Then click on "Next".
5. Specify the complaint
   Under the "Complaints" section, put tick at "Container not emptied".
   In the comment field, please write which container has not been emptied.
   If you wish, you can attach an image.
   Click on the "Next" to continue.
6. Enter contact details
   Fill in your contact details so we can contact you if needed. Then click on "Next".
7. Check and submit
   You will now see a summary of the information you have entered. Check that everything is correct. When you are ready, click on "Submit".
   Your enquiry will then be sent to us.
8. Correct information if necessary
   If you notice any errors along the way, you can click "Previous" to go back and correct previously entered information.

1. Enter address
   Fill in the address field in the drop-down menu at the bottom of the page. The system will automatically suggest possible addresses.
2. Confirm address
   Select your address from the drop-down menu and then click "Next".
3. Start the review
   Click on the "Registration." to the right of "Is your rubbish not picked up?"
4. Select container
   Set of tick by the container that the deviation is about and click "Next".
5. Specify the complaint
   Under the "Complaints" section, put tick at "Defective container or handle (elaborate in comment field)".
   In the comments section, please describe the damage.
   If you wish, you can attach an image.
   Click on the "Next" to continue.
6. Enter contact details
   Fill in your contact details so we can contact you if needed. Then click on "Next".
7. Check and submit
   You will now see a summary of the information you have entered. Check that everything is correct. When you are ready, click on "Submit".
   Your enquiry will then be sent to us.
8. Correct information if necessary
   If you notice any errors along the way, you can click "Previous" to go back and correct previously entered information.